PAPAMAMA-TOMO:A Chatbot-Based Support System for For eign Guardians to Navigate Japanese School Culture

Abstract

This study addresses the challenges faced by foreign guardians in Japan in understanding Japanese elementary school culture. Building on previous efforts using educational games, we introduce a chatbot system named PAPAMAMA-TOMO. This chatbot offers interactive, real-time support tailored to the linguistic and cultural needs of foreign guardians. Instead of passively reading school handouts, guardians can actively ask questions about school events, required items, and behavioral expectations. The chatbot integrates insights from educational prediction technologies and conversational AI, offering context-sensitive and inclusive assistance. The goal is to reduce misunderstandings and cognitive stress, thereby supporting smoother parental involvement in school life.